Privacy Policy

LaunchIn48 ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.launchin48.com or use our services.

This policy applies to all services offered by LaunchIn48, including website development, chatbot development, digital marketing, and related services. By using our services, you consent to the data practices described in this policy.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date.

2.1 Personal Information

We collect personal information you voluntarily provide when you:

• Fill out contact forms or request consultations
• Create an account on our platform
• Make payments for our services
• Communicate with us via email, phone, or chat
• Subscribe to our newsletters or marketing materials

This information may include:

• Name and contact information (email, phone number, address)
• Company name and business information
• Project requirements and specifications
• Payment information (processed securely through Razorpay)
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and location data
• Browser type and version
• Device information and operating system
• Pages visited and time spent on our website
• Referral sources and exit pages
• Cookies and similar tracking technologies

2.3 Project-Related Information

During service delivery, we may collect and process:

• Content, images, and materials you provide for projects
• Branding guidelines and design preferences
• Business processes and workflow information
• Feedback and revision requests
• Usage analytics for delivered solutions

We use the collected information for the following purposes:

3.1 Service Delivery

• Provide website development, chatbot development, and related services
• Communicate with you about project requirements and progress
• Process payments and maintain billing records
• Provide customer support and technical assistance
• Deliver maintenance and ongoing support services

3.2 Business Operations

• Improve our services and develop new offerings
• Analyze usage patterns and service performance
• Conduct market research and customer satisfaction surveys
• Maintain security and prevent fraud
• Comply with legal obligations and regulations

3.3 Marketing and Communication

• Send service updates and maintenance notifications
• Provide information about new services or features
• Send promotional materials (with your consent)
• Respond to your inquiries and support requests
• Create case studies and testimonials (with permission)

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing (Razorpay for secure transactions)
• Email marketing and communication services
• Cloud hosting and data storage (Supabase, Vercel)
• Analytics and performance monitoring
• Customer support platforms

4.2 Legal Requirements

We may disclose your information if required by law or if we believe such action is necessary to:

• Comply with legal process or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users
• Investigate fraud or security issues
• Enforce our terms and conditions

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5.1 Security Measures

• SSL/TLS encryption for data transmission
• Encrypted database storage
• Regular security audits and updates
• Access controls and authentication systems
• Employee training on data protection
• Incident response procedures

5.2 Payment Security

All payment information is processed securely through Razorpay, a PCI-DSS compliant payment processor. We do not store your credit card or debit card information on our servers.

5.3 Data Breach Notification

In the unlikely event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable laws, typically within 72 hours of discovery.

6.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better browsing experience and analyze how our website is used.

6.2 Types of Cookies We Use

• Essential Cookies: Necessary for basic website functionality
• Authentication Cookies: Keep you logged in to your account
• Analytics Cookies: Help us understand website usage and performance
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for targeted advertising (with consent)

6.3 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

You have certain rights regarding your personal information:

7.1 Access and Portability

• Request a copy of the personal information we hold about you
• Request information about how we use your data
• Export your data in a portable format

7.2 Correction and Updates

• Update or correct inaccurate information
• Add missing information to your profile
• Change your communication preferences

7.3 Deletion and Restriction

• Request deletion of your personal information
• Restrict processing of your data in certain circumstances
• Withdraw consent for marketing communications

7.4 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy:

• Account Information: Until you delete your account or request deletion
• Project Data: For the duration of our service relationship and maintenance period
• Payment Records: As required by tax and accounting regulations (typically 7 years)
• Marketing Data: Until you unsubscribe or withdraw consent
• Website Analytics: Typically 24-36 months for trend analysis

After the retention period expires, we securely delete or anonymize your personal information unless we are required to retain it for legal purposes.

If you have any questions about this Privacy Policy, or if you would like to exercise your privacy rights, please contact us: